Inbound Voice

We realize that our CSRs represent our clients to their customers. As such, we thoroughly train our staff to meet the needs of their specific businesses, transforming each telephone contact into a pleasant experience. Our high quality voice lines and our sophisticated inbound call management technology tools allow us to offer world-class inbound services.

We understand that the success of any outbound process depends on the ability of the system to posses accurate voice detection capabilities to ensure more contact calls to the CSRs to pitch to, in order for them to achieve higher sales/completes targets. Our outbound call management network comprising of predictive dialers and database servers, allows us to build telemarketing scripts, store prospect information, schedule and place outbound calls, devise recall strategy and dynamically exercise control on dialer parameters. Transferring of calls to a third party verifier or a hot transfer to the onshore client site is also possible. This coupled with quality conscious and experienced hard sellers as our CSRs becomes a potent force for outbound calling. The systems are fully  capable of meeting all DNC and OFCOM regulations/stipulations.

BNKe has the knowledge, expertise and the necessary infrastructure to provide back-office services in a wide range of areas. Our skilled and experienced staff backed by sound technology infrastructure including high speed data links, allow us to deliver on time and also to meet all quality standards expected.

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