TECHNOLOGY
 


 

BNKe takes pride in its world-class technical infrastructure that has helped the company to operate without interruptions year after year. This infrastructure has been built on a fundament that is both flexible and highly scaleable. It has been continuously upgraded keeping with the advancements in the global technology scenario. An innovative systems engineering approach has allowed seamless growth of the company's technical infrastructure resulting in a fully integrated environment with redundancy of the critical processing nodes and communication paths.
  Some of the key components of BNKe's technical infrastructure are the following
 
  • Best of the breed PBX with ACD (Nortel Meridian and Symposium Call Center Server, Avaya Prologix) allowing intelligent call routing, including skill-based routing.
  • IVR,Voice Mail and Auto Attendent support through Nortel Call Pilot and Avaya Prologix.
  • Highly reliable Edge-Switches (Nortel Passport 7480) at both US and Indian ends ensuring excellent voice clarity.
  • Fully Digital Voice Logging Platform (NICE System's CLS) and Distributed Call Recording Solution
  • Sophisticated Predictive Dialers (Avaya Mosaix and TouchStar PDS) with immaculate voice detection capability.
  • Full CTI capability enabling automatic screen-pops, soft-dialer and capturing of CLI.
  • ISDN-PRI signaling for DS3 and DS1 connections enabling fast call processing and support for host of features.
  • Data Network built on Compaq and IBM Servers, Nortel (XLR and Baystack) and Cisco Switches, Compaq, IBM and Acer Workstations. All Workstations have multimedia support and 17" CRT/ LCD color monitors.
  • Lucent certified structured cabling.
  • Plantronics and Smith Corona Noise Canceling Headsets.
  • Support for On-line Remote Monitoring of calls.
  • Shrink-Wrapped and In-house developed Software Tools for Standard and Customized Reporting.
  • Dedicated international voice/ data circuits with automatic re-routing capabilities.
BNKe's expert technical team apart from managing the technical infrastructure of the company has also developed and deployed a host of improvized and customized solutions to address specific client needs using cutting-edge technologies.
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BNKe. INTERNATIONAL CALL / CONTACT / BPO CENTER